Director of Support Services

Aardvark Mobile Tours - Conshohocken, PA

Are you the leader everyone instinctively looks to for direction when the heat is on with multiple competing demands that seem impossible to deliver? Do you see the obvious solution when everyone else around you sees chaos? Are you the leader who constantly develops systems and process to deliver consistent and reliable outcomes every time? Aardvark Mobile Tours is looking for a Director of Support Services to lead and develop an A-team of operational experts who work together to ensure that our entire organization has the necessary assets, resources, facility and working environment - every single thing they need - to deliver for our customers every day.

If you are an empowering and inspirational leader who can bring to the table a record of success in people & organizational development, coaching, continuous improvement and an obsession with excellence, then this is the opportunity you’ve been looking for! The ideal candidate is a high energy, selfless, service-oriented individual who seeks to put their fingerprint on an organization via the continuous development and success of each and every member of their team.

Aardvark Event Logistics is the undisputed leader in the fast paced experiential marketing industry. We work with the largest brands in the world (and their agencies) and have a unique family culture you won’t find anywhere else. We’ve grown tremendously over the past few years and our future looks even brighter. In fact, we’ve recently completed the build out of a brand new multi-million dollar headquarters just west of Philly in Conshohocken PA.

Core Responsibilities

Build and develop an A-Team of role players who work together to keep the daily operations of our fleet, facility, warehouse and supplies to ensure that all departments have the required resources to deliver for the customer.
Develop systems and process to ensure that peak effectiveness and efficiency is routine.
Anticipate and respond to rapidly changing needs and priorities. You and your team are ready for nearly any eventuality so that our staff always has the needed support to deliver for our customers. And you never let them see you sweat.
Maintain a highly functional and pristine facility - extremely well organized and stocked with the necessary resources to allow team members to operate effectively, efficiently and comfortably.
Work with the lead team to establish processes and communications that enable the client services team to set proper expectations for customers regarding deployment, scheduling, service and maintenance of vehicles.
Facilitate strong and consistent communication between the support services team and the other internal departments.
Deploy vehicles that meet DOT and other applicable safety standards.
Coordinate and manage subcontractors as warranted by demand need.
Develop training materials and facilitate training for support services team.
Ensure that all established cost, quality and delivery commitments are achieved.

Experience / Qualifications

5 years of experience leadership/people development record of success with a team of not less than 10 individuals.
3 years of project management experience and record of success
5 years of experience and record of success in a dynamic, high performance operational role - effectively adjusting plans on the fly to deliver results in an environment of multiple changing priorities.
High level of aptitude with basic office software tools including the google suite - excellent spreadsheet skills are a must.
Experience and record of success working as a player/coach, working to put systems and processes in place, working as a member of the team
Bachelor’s degree is preferred

Please be advised that if a conditional offer of employment is made and accepted by the applicant, applicable background checks will be conducted before final employment.

Director of Support Services

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Core Responsibilities

Experience / Qualifications

215.441.0690