Fleet Manager

Specific Accountabilities

• Establish the Fleet Manager position to become a highly valued and essential member of the team by providing broad expertise, guidance and input on all vehicle matters for a highly varied and growing national fleet operating year round in markets across the US and Canada
• Manage a best-in-class Preventive Maintenance Program
• Troubleshoot issues that arise in-market and oversee/manage quick and efficient repair to minimize impact to the program
• Identify and develop relationships with preferred maintenance providers in key markets across the country to ensure fleet vehicles receive the required maintenance and repair at a reasonable cost
• Become a key resource to Program Managers and drivers by providing subject matter expertise and assistance with mechanical & breakdown issues encountered in the field. Be on call 24/7 to troubleshoot unforeseen emergency issues efficiently and effectively
• Conduct all vehicle training with drivers specific to the safe operation and maintenance of the vehicle
• Assist sales, tour operations and production in choosing the proper vehicles for each program. For example, specing the right tow vehicle for a specific trailer
• Responsible for all vehicle insurance, registration, DOT, IRP & IFTA compliance and reporting
• Track total cost of ownership (TCO), to determine vehicle performance vs expectation for purposes of vehicle selection. Create and analyze vehicle cost and exception reports.
• Develop and administer all accident related protocols
• Maintain the accuracy and integrity of all vehicle related information in the company's vehicle management system
• Utilize system data to track fuel and repair expense parameters, trends, and identify irregularities
• Manage vehicle warranties to guarantee lower AEL expense and be aware of all relevant manufacturer recalls and alerts
• Purchase and sell all vehicles and best price possible for Aardvark
• Manage all vendor relationships relevant to this department and ensure best pricing and service is attained at all times
• Plan and manage annual budget to deliver on target financial goals and efficiencies
• Recruit, hire and train staff and manage staff as needed. Provide coaching, mentoring and correction as required
• Develop a metrics report card for key performance indicators that provides a view into the effectiveness and efficiency of your area - and reporting schedule that enables you, senior management and other key stakeholders to have visibility into the functioning of your accountabilities
• Ensure compliance with all applicable health and safety standards

Experience / Qualifications

Minimum Requirements

• Bachelor’s degree preferred
• Five to seven years Fleet Management related experience
• Facilities & warehouse management experience
• Strong competence in the use of technology, including apps, online systems and Microsoft Office (Word, Excel & PowerPoint) and Google apps - strong spreadsheet skills
• Highly skilled at utilizing technology, apps and online systems
• Available 24/7 to respond to fleet vehicle issues in the field

Desired Characteristics

A fully formed adult - Excels in high-support, low-direction environment

• Strong communication skills – both verbal and written
• High level of attention to detail
• A true team player – willing and able to assist with whatever is needed on short notice
• Critical thinking. The ability to ask the right questions, separate facts from assumptions, and determine what is relevant and what is not in the decision-making process
• Strong negotiation skills
• Comfortable interacting at multiple levels within the organization
• Ability to supervise and oversee the work of others
• Have a basic understanding of vehicle systems and technology. You needn’t know how to perform a brake job or replace an alternator, but understand the systems and be able to authorize repairs
• Experience in creating and establishing fleet policies and procedures, from vehicle assignment to replacement cycling, accident reporting. May need to edit or update existing policy, or create new one
• Ability to become the go-to resource regarding vehicle performance in the company
• Ability to develop a rapport with drivers
• Strong organizational and time management skills
• Motivated and energetic; strong work ethic
• Ability to multitask in a fast paced environment
• Ability and willingness to put in long hours, weekends when needed
• Ability to travel when needed