Senior Program Manager / Event Marketing

core Responsibilities

• Overall responsibility for assigned programs, setting clear expectations/standards to ensure customer satisfaction and financial success
• Train, coach, develop, support and inspire Tour Operations team members ensuring they have everything they need to be successful
• Engage counterparts in other departments to ensure effective and harmonious teamwork and issue resolution
• Build rapport with customers and act as main point of contact/operational lead to promote ongoing customer satisfaction and achievement of all program deliverables
• Develop and monitor KPIs looking for opportunities to improve internal performance, productivity/efficiency, resource needs and employee experience
• Coordinate market visits, as needed, to monitor overall health of the tour and to diagnose or correct significant deviations from established processes/procedures
• Review and approve payroll and expenses

Experience / Qualifications

• Qualified candidates should have a minimum of 8 years of business experience
• At least 5 years of experience managing a team with a track record of staff development, engagement and advancement (3 or more direct reports) including managers
• A minimum of 3 years project management experience with a strong foundation in process/procedures
• At least 3 years of accountability and demonstrated success in managing a budget
• A track record of training and building functional teams
• At least 3 years of experience in a customer-facing role, effectively managing customer relationships.
• High level of attention to detail
• Strong communication skills
• Strong computer skills with spreadsheet-based analytical, budget tracking and reporting capability. Very proficient in Microsoft Office (Word, Excel, PowerPoint) and Google Suite
• Must be self-motivated and reliable, with the ability to prioritize management of multiple competing demands with minimal daily supervision
• A true team player – willing and able to assist with whatever is needed on short notice - including ability to put in long hours, some weekends and fill in for drivers when needed

If you are passionate about what you do, and are up for a challenge, we want to hear from you! Aardvark Event Logistics, Inc is an equal opportunity employer.