• Job Type: Full Time
  • Experience: Marketing / Advertising: 5 years
  • Education: Bachelor's
  • Location: Conshohocken, PA

Aardvark Event Logistics is the undisputed leader in the fast paced experiential marketing industry. We work with the largest brands in the world (and their agencies) and have a unique family culture you won’t find anywhere else. We’ve grown tremendously over the past few years and our future looks even brighter. In fact, we’re almost finished building a brand new multi-million dollar headquarters just west of Philly in Conshohocken.  

We're seeking an experienced Senior Program Manager to join our rock star Tour Operations team. If you're looking for a challenging and rewarding position in a fun, fast-paced, rapidly growing organization, this could be the job for you! The Senior Program Manager will lead a “mission control” team for our mobile tours operation in cities across the US. You'll work directly  with the field tour operations staff and internal support team to provide guidance, direction and logistical support, ensuring 100% customer satisfaction.

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core Responsibilities

  • Overall responsibility for assigned programs, setting clear expectations/standards to ensure customer satisfaction and financial success
  • Train, coach, develop, support and inspire Tour Operations team members ensuring they have everything they need to be successful
  • Engage counterparts in other departments to ensure effective and harmonious teamwork and issue resolution
  • Build rapport with customers and act as main point of contact/operational lead to promote ongoing customer satisfaction and achievement of all program deliverables
  • Develop and monitor KPIs looking for opportunities to improve internal performance, productivity/efficiency, resource needs and employee experience
  • Coordinate market visits, as needed, to monitor overall health of the tour and to diagnose or correct significant deviations from established processes/procedures
  • Review and approve payroll and expenses

Experience / Qualifications

  • Qualified candidates should have a minimum of 8 years of business experience
  • At least 5 years of experience managing a team with a track record of staff development, engagement and advancement (3 or more direct reports) including managers
  • A minimum of 3 years project management experience with a strong foundation in process/procedures
  • At least 3 years of accountability and demonstrated success in managing a budget
  • A track record of training and building functional teams
  • At least 3 years of experience in a customer-facing role, effectively managing customer relationships.
  • High level of attention to detail
  • Strong communication skills
  • Strong computer skills with spreadsheet-based analytical, budget tracking and reporting capability. Very proficient in Microsoft Office (Word, Excel, PowerPoint) and Google Suite
  • Must be self-motivated and reliable, with the ability to prioritize management of multiple competing demands with minimal daily supervision
  • A true team player – willing and able to assist with whatever is needed on short notice - including ability to put in long hours, some weekends and fill in for drivers when needed

If you are passionate about what you do, and are up for a challenge, we want to hear from you! Aardvark Event Logistics, Inc is an equal opportunity employer.